Refund policy

At MAU NAQSH – The Art of Mau, we want you to be happy with your purchase.

Returns

Returns are accepted within 7 days of delivery for eligible products.
The saree must be unused, unworn and in its original condition and packaging.
Products that are damaged, stained, altered or used may not be eligible for return.
Please record an unboxing video at the time of opening your parcel. This may be required for damaged, missing or incorrect-product claims.

Non-Returnable Items

We do not accept returns for:

Products damaged due to misuse, negligence, or improper handling.
Customized or altered products.
Products that have been used, washed, worn, or damaged after delivery.
Products returned without their original tags, packaging, or invoice.
For damaged, defective, missing, or incorrect products, an unboxing video may be required to process the claim.

How to Request a Return

To initiate a return:

Email us at support@maunaqsh.com within 7 days of receiving your order.
Include your Order ID, a brief description of the issue, and clear photos/videos of the product. For damaged, defective, missing, or incorrect products, an unboxing video may be required.
Once your return request is approved, our logistics partner may schedule a pickup, where applicable.

Return Pickup & Inspection

After pickup, the returned product will undergo a quality check at our warehouse.
If the product meets our return criteria, your refund will be processed within 5–7 working days after the return is approved.
Refunds will be issued to the original payment method, where applicable.

Refund Process

Approved refunds will be credited back to the payment method used at the time of purchase.
For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account or UPI details to receive the refund.
Shipping charges and applicable COD charges are non-refundable, unless the return is due to an incorrect, damaged, or defective product received from our side.

Damaged, Defective or Incorrect Products

We take every effort to ensure that your order reaches you in perfect condition. However, if you receive a product that is damaged, defective, or different from what you ordered, please:

Notify us within 24 hours of delivery.
Share clear photos or an unboxing video showing the product and the issue.
After verification, we will arrange an appropriate resolution, which may include a replacement or full refund, depending on the situation.

Order Cancellation

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can be submitted within 24 hours of placing the order, provided the order has not been dispatched.
Once an order has been shipped or dispatched, cancellation will no longer be possible.
If your order has already been dispatched, you may refer to our Return & Refund Policy for applicable options.

Note: Product colour may slightly vary due to photographic lighting sources or your mobile monitor settings.