Terms of service

Welcome to MauNaqsh.in. These Terms & Conditions govern your access to and use of our website, products, and services.

By visiting, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We encourage you to review them carefully before using our website or making a purchase.

If you do not agree with any part of these terms, please refrain from using our website or placing an order.

General Terms

This website is operated by MAU NAQSH, based in Mau Nath Bhanjan, Uttar Pradesh, India.
These Terms & Conditions apply to all visitors and users of the website, including customers, browsers, and any other individuals who access or use our services.
We reserve the right to modify, update, or revise these Terms & Conditions at any time. Any changes will become effective once they are published on this website.
Your continued use of the website following any updates constitutes your acceptance of the revised Terms & Conditions.

Product Information

We make every effort to ensure that product descriptions, images, colors, and other details displayed on our website are accurate and up to date. However, slight variations in color, texture, or appearance may occur due to photography, lighting conditions, and differences in individual screen settings.
Product availability may vary from time to time. All products are offered subject to availability, and we reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
While we strive to maintain accurate product information, occasional errors or omissions may occur. We reserve the right to correct such information whenever necessary.

Pricing & Payments

All product prices displayed on our website are quoted in Indian Rupees (INR) and include applicable taxes, unless otherwise specified.
We offer a range of secure payment options, including UPI, credit and debit cards, net banking, and Cash on Delivery (COD), subject to availability.
While we work with trusted payment service providers to ensure a smooth checkout experience, MAU NAQSH cannot be held responsible for temporary payment failures, technical interruptions, or delays arising from third-party payment gateways.
Prices, offers, and payment options may be updated or revised from time to time without prior notice. Any applicable price at the time of order placement will be considered final.

Order Confirmation & Cancellation

Once your order has been successfully placed, you will receive an order confirmation via email or SMS containing the relevant order details.
If you wish to cancel your order, you may request cancellation within 24 hours of placing the order, provided that the order has not already been processed or dispatched.
Once an order has been dispatched, it can no longer be cancelled through the website.
To request a cancellation, please contact our Customer Support team as soon as possible and provide your Order ID for assistance.

Shipping & Delivery

We offer reliable shipping across India to all serviceable locations. Orders are generally processed and dispatched within 1 working day.
Once dispatched, orders are typically delivered within 5–7 business days, depending on the delivery location and courier service.
Delivery timelines may vary slightly for remote or extended service areas due to logistical conditions.
For complete information regarding shipping, delivery timelines, and related terms, please refer to our Shipping & Delivery Policy.

Returns & Refunds

We accept return requests only in cases where the product received is damaged, defective, or different from the item ordered.
Any return request must be reported within 7 days of delivery, along with a clear unboxing video showing the condition of the package and the product as received.
To ensure a smooth resolution, customers are requested to keep the original packaging and all product tags intact until the return request has been reviewed.
Once the request and supporting evidence have been verified, we will assist you with the applicable return or refund process in accordance with our policy.
For complete information regarding eligibility, return procedures, and refunds, please refer to our Return & Refund Policy.

Intellectual Property Rights

All content available on MAUNAQSH.IN, including product images, photographs, logos, graphics, designs, text, website content, and other visual or written materials, is owned by or used with the authorization of MAU NAQSH and is protected under applicable intellectual property laws.
The content and materials on this website are provided solely for personal and lawful use. No part of this website may be copied, reproduced, modified, republished, distributed, displayed, or commercially used without prior written permission from MAU NAQSH.
Unauthorized use, reproduction, or distribution of any website content may result in appropriate legal action as permitted under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, MAU NAQSH shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from or related to the use of our website, products, or services.
We shall not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical issues, or payment gateway failures.
To the extent permitted by applicable law, the total liability of MAU NAQSH in connection with any product or order shall not exceed the actual amount paid by the customer for the product(s) giving rise to the claim.
Nothing in these Terms & Conditions shall limit or exclude any liability that cannot lawfully be excluded or limited under applicable law.

Governing Law & Jurisdiction

These Terms & Conditions, along with any other agreements or policies governing the use of our website and services, shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or matter arising out of or relating to these Terms & Conditions, the use of our website, or any purchase made through our website shall be subject to the applicable laws and jurisdiction of the competent courts in India.